Effective Date: October 9, 2026
This official Refund and Returns Policy applies exclusively to all purchases made through the REVE DE BAGAGES e-commerce platform hosted at www.revebagages.com, a travel essentials brand registered and operating at 11 Rue de Berstheim, 67500 Haguenau, France. For all inquiries related to returns, order eligibility, or policy clarifications, customers may reach out to our dedicated customer support team via email at moonst@revebagages.com, by phone at +33 6 5253 2306 during our operating hours of 9:00 AM to 6:00 PM CET from Monday to Saturday, or via postal mail at our registered business address listed above. Our policy is designed to align fully with French consumer protection regulations, EU directive 2026/2155 on digital and e-commerce consumer rights, while adhering to our core brand principle that no pure “refund only” requests will be approved under any standard circumstances, ensuring equal fairness for both our customers and our operational sustainability.
1. Core Policy Ground Rule: No “Refund Only” Requests Are Permitted
REVE DE BAGAGES explicitly prohibits all pure refund requests that do not involve the return of the ordered physical travel product. As a small independent brand focused on selling premium, lightweight travel essentials including toiletry bags, passport covers, collapsible cups, luggage tags and related travel gear listed on [www.revebagages.com], we cannot absorb the full cost of dispatched goods that customers choose to keep while applying for a full or partial refund. This rule applies to all order scenarios outside of the extremely narrow, pre-defined exceptions we outline in Section 3 of this policy. Any customer that submits a claim requesting full or partial compensation without returning the purchased item will be notified that their request cannot be processed, and will be provided guidance on how to initiate a standard product return to receive their eligible refund after the item is received back at our warehouse.
We have structured this policy to eliminate all misuse of refund-only mechanisms that harm the overall customer experience: funds that would otherwise be lost to unreturned refund-only claims are instead reinvested to maintain our consistent low pricing, upgrade product quality for our travel essentials line, and cover the cost of our free EU standard shipping for all orders over 40€. This rule does not erode any of your statutory consumer rights under French law, but it ensures every customer receives the full value we design for our products, with no unfair subsidization from our brand or other shoppers.
2. Eligibility Requirements for Return and Subsequent Refund
To initiate a valid return that qualifies for a full or partial refund after the product is received and inspected at our warehouse, your request must meet all of the following clear criteria:
- Your return request must be submitted no later than 14 calendar days from the date you physically received your ordered travel gear, as per the order delivery confirmation log from our logistics partner. This 14-day window fully aligns with the statutory cooling off period mandated for EU e-commerce transactions.
- The product you wish to return must remain in its original unused, resellable condition, with all original packaging, tags, stickers and protective seals intact. All REVE DE BAGAGES travel essentials including the clear PVC TSA-approved toiletry bags, genuine leather passport holders, heat-resistant silicone collapsible cups and durable luggage tags must show no signs of wear, water damage, scratches, stain, or alteration from their original delivered state. Products that have been used on trips, washed, or modified in any way will not pass our warehouse inspection, and will not qualify for a refund.
- You must provide a valid proof of purchase connected to your order, including your order confirmation number that was sent to your registered email after checkout on [www.revebagages.com]. Anonymous claims without attached order information cannot be processed.
- Customized or personalized products you ordered with custom engraved text, printed monograms, or custom pattern designs that are not part of our standard public product catalog are not eligible for return, in line with French consumer protection rules for personalized custom goods.
- Perishable goods, travel accessories with intimate hygiene properties such as silicone collapsible drinking cups that have been unsealed and used are also not eligible for return for public health and safety reasons.
3. Strict Limited Exceptions Where Return May Be Waived
There are only a tiny set of exceptional scenarios where we may approve a refund without requiring you to return the product, as mandated by our legal obligations and our commitment to resolving severe verifiable product defects:
- The delivered product arrives with confirmed, unrepairable manufacturing defects that make it completely impossible to use for its intended travel purpose, and return of the item would impose disproportionate cost or logistics burden on you due to your remote location. Our quality control team must conduct a full verification process via clear photo and video evidence you submit, before any such decision is made.
- The product you received is confirmed to be completely different from the exact item you ordered on our website, and we are unable to arrange a correct replacement to be sent to you within 30 calendar days after your delivery date.
- The total value of the low-cost travel accessory (such as our 7€ luggage tags or 12€ kids passport holders) is lower than the standard tracked return shipping fee in your country of residence, making the return process unnecessarily wasteful for both parties.
Even under these narrow circumstances, our customer support team will first offer you the choice to receive a free replacement product before we process any no-return refund. These exceptions will never be applied for general change-of-mind return requests, and we maintain a full audit log for every waived-return transaction to prevent misuse.
4. Return Process and Refund Timeline
Once your return request is approved by our support team, you will receive a pre-paid tracked return shipping label via email. You must carefully pack the product you are returning, attach the shipping label to the outer of the package, and drop off the parcel at the designated local courier point within 7 calendar days after receiving the label. You are required to retain the tracking number for your return shipment until the item is marked as delivered back to our Haguenau warehouse.
Our in-house quality inspection team will examine every returned item within 3 business days after we receive it. If the item meets all eligibility criteria outlined in Section 2, we will process your refund to your original payment method used for checkout on [www.revebagages.com]. The refund will typically reflect in your bank account, card balance, or e-wallet within 5 to 10 business days, depending on the processing speed of your payment service provider. The total refund amount will exclude any initial expedited shipping fees you paid for your original order, in line with standard French e-commerce practices.
You have the right to cancel your return request at any time before the product arrives at our warehouse, and keep the purchased travel product without any further action. If the returned product fails our quality inspection due to visible use or damage, we will send the item back to you at no extra cost, and no refund will be issued for that order.
This policy applies to all purchases made on or after October 9, 2026, and works alongside our existing Terms of Service, Privacy Policy, and Shipping Policy published on the official REVE DE BAGAGES website. We reserve the right to update this policy periodically to comply with new regulatory requirements, and any revisions will be posted publicly on our policy page at www.revebagages.com with a clearly marked updated effective date. If you have any questions that are not addressed in this policy, you may contact our support team at any time, and we will respond to your inquiry within 24 working hours.