Effective Date: October 9, 2026
This official Shipping Policy is issued by REVE DE BAGAGES, the premium travel essentials brand headquartered at 11 Rue de Berstheim, 67500 Haguenau, France, operating its official e-commerce store at www.revebagages.com. For all shipping-related inquiries, tracking support, or delivery issue resolution, you may reach our dedicated logistics support team at any time via email at moonst@revebagages.com, by phone at +33 6 5253 2306 during our service hours of 9:00 AM to 6:00 PM CET from Monday to Saturday, or via postal mail at our registered physical address listed above. This policy fully complies with EU 2026 updated cross-border e-commerce shipping regulations and French local consumer protection rules, and applies to all orders of our lightweight, space-saving travel gadgets including toiletry bags, passport covers, collapsible cups, luggage tags and all other travel gear listed on [www.revebagages.com].
1. Order Processing Timeline
All confirmed orders placed on [www.revebagages.com] go through a standardized processing workflow before being dispatched, to ensure every travel product meets our strict quality assurance standards before it leaves our Haguenau warehouse. Orders completed and paid for before 12:00 PM CET on any business day will enter the picking, inspection and packaging process on the same day, while orders submitted after 12:00 PM CET will be processed on the next full business day. We do not carry out order processing on public holidays recognized in France, including Bastille Day, Christmas Day, New Year’s Day, and regional local public holidays in the Grand Est region. For orders that include pre-listed customizable or personalized items with custom engraved patterns or monograms, the processing timeline will be extended by an extra 2 to 3 business days to complete the custom production quality checks, and this adjusted timeline will be clearly notified to customers in the order confirmation email sent to your registered email address after checkout.
Before dispatching any package, our warehouse team will double check that all items you ordered are in perfect unused condition, with all original tags and protective packaging intact. This extra verification step ensures the pocket-friendly, long-lasting travel gear you receive meets the same quality standard showcased on our product pages. You will receive a system-generated order confirmation email immediately after completing your payment, followed by a separate dispatch notification email with a valid tracking number the moment your package leaves our facility.
2. Shipping Zones, Service Options and Corresponding Fees
REVE DE BAGAGES offers tiered shipping services tailored to different delivery regions, to ensure our lightweight travel essentials can reach customers across the EU and other eligible global destinations at the lowest possible cost, in line with our brand promise of accessible, high quality travel gear:
- Metropolitan France (including Corsica): We provide two shipping options for domestic customers. Our standard tracked shipping service is completely free for all orders over 35€, and carries a flat fee of 3.99€ for orders under 35€, with an estimated delivery window of 2 to 3 business days after dispatch. For customers who need their travel gear urgently, we offer expedited next-business-day shipping at a flat rate of 7.99€, which guarantees delivery on the next full business day if your order is confirmed and paid for before 12:00 PM CET on a business day.
- European Economic Area (EEA) and Switzerland: Standard tracked shipping is complimentary for all orders over 40€, and costs a flat fee of 5.99€ for orders under 40€. The typical estimated delivery time for this service ranges from 3 to 7 business days, depending on the local courier network in your resident country. Expedited 2 to 3 business day shipping is available for a flat fee of 11.99€ for all customers in this region. All customs clearance procedures for EEA deliveries are pre-processed by our dedicated logistics partner, so no extra hidden customs duties or VAT will be charged to you upon delivery.
- Other eligible non-EU global destinations (United Kingdom, United States, Canada, Singapore): Standard international tracked shipping is offered at a flat rate of 12.99€, with an estimated delivery window of 7 to 14 business days after dispatch. For these cross-border shipments, customers are responsible for checking their local import duty and tax regulations in advance, and settling any applicable local customs fees that may be required by their national border control authority. REVE DE BAGAGES cannot cover these third-party import charges that are determined by your local government, and we will clearly note this reminder in the dispatch email sent to you once your order leaves our warehouse.
Free shipping thresholds listed above are calculated based on the final total value of your order after all applicable discount codes are applied. We do not combine multiple separate small orders to count towards the free shipping requirement, but you can cancel unpaid pending orders and combine items into a single new order to unlock the complimentary shipping benefit.
3. Delivery Tracking, Safe Delivery Rules and Exception Handling
Once your order is dispatched, you will receive a unique public tracking link in your dispatch notification email that redirects you directly to the official courier tracking page, where you can view real-time updates of your package’s location at any time. We recommend all customers check the estimated delivery window provided by the courier in advance, and arrange for someone to receive the package at your designated delivery address during the expected delivery time.
If the courier attempts delivery but finds no one available to sign for the package, the courier will leave a delivery failure notification at your address, and hold your parcel at the local pickup point for 10 calendar days. It is your responsibility to collect the package within this 10-day holding window, using the pickup note and your valid identification document. Packages that are not collected within the 10-day period will be returned to our Haguenau warehouse automatically. For returned packages caused by unsuccessful delivery attempts due to customer unavailability at the address, we can arrange a second re-delivery service, but the additional return and re-delivery shipping cost will be deducted if you apply for a subsequent refund, or added to your new order if you request to have the items re-dispatched.
In the rare case your package is confirmed lost by the courier company after 10 business days past the maximum estimated delivery window, we will initiate a full investigation with our logistics partner immediately. Once the courier confirms the loss of your shipment, you can choose to receive a free reshipment of all items in your original order, or apply for a full refund that covers every product cost in your order, no extra shipping administration fee will be charged.
If you find your delivered package has clear external damage before you sign for the delivery, we strongly advise you to refuse to accept the parcel, and contact our customer support team right away with photos of the damaged outer packaging. We will arrange a free replacement shipment for you as soon as possible after verifying the issue.
4. Post Shipment Adjustment and Special Notes
If you need to modify your delivery address after submitting your order, you can send us a request via email at moonst@revebagages.com before your order is marked as dispatched. As long as the package has not left our warehouse, our team will adjust your delivery address completely free of charge. We cannot modify any delivery information once the parcel has been handed over to the courier partner.
All shipping services we use meet the EU General Product Safety Regulation (GPSR) packaging traceability requirements, and every parcel is marked with our official brand tracking label to ensure the safety of all our travel essentials during transit. If you have any other shipping-related questions that are not covered in this policy, please do not hesitate to contact our support team, and we will respond to your inquiry within 24 working hours. This policy is effective from October 9, 2026, and is published publicly on our official website www.revebagages.com, alongside our Terms of Service, Privacy Policy, and Refund and Returns Policy. We reserve the right to update this policy to comply with new regulatory requirements, and all revised versions will be posted on our policy page with a clearly marked updated effective date.